Sav Chin´s profile

Reviews (1)

DPD UK

Rude and Abusive

I got a text saying parcel will be delivered 09.56-10.56. I was in the flat with my house mate and no one rang the bell. at 10.15 I got a text saying parcel undelivered as no one was in to sign for it. I went to check and he did not even leave a calling card.

I phoned to complain and then was informed that the driver will try to redeliver at at an undisclosed time. I got missed call from the driver in which I returned. I explained to the driver that I was in in the morning and no one rang the bell.
He began shouting at me "Are you calling me a lair! ARE YOU CALLING ME A LIAR! ARE YOU CALLING ME A LIAR!" I challenged him and said why did you not leave a card. He replied "I do not need to do anything, I all I need to do is ring 3 times."
He then abruptly hung up.

I took time of work and was expecting a delivery of a phone which I need for work.

Death Dealerand Ben Lee Cole found this review useful

30 October 2013

Reply from DPD UK

Hi Sav,

Thanks for getting in touch. This is certainly not the sort of thing we want to hear. Please be assured that I have made our customer services team aware of this matter and have asked them to investigate.

In relation to your parcel, I see that it is on vehicle for delivery today between 10:53 & 11:53. Please keep me posted on your progress by updating the review, and I'll be happy to step in if any assistance is needed.

Kind regards,

Bobby.

Sav Chin´s profile

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Sav Chin
Reviewer
1988
Manchester, United Kingdom

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