Disappointed in Cheshire´s profile

Reviews (1)

AmbienteDirect.com

Poor communication, item not delivered on time, had to chase several times

I called to check the stock of this item before buying and was advised it was in stock and could be delivered in a week. I then bought the item by credit card and having heard nothing after some time I tried to call but held for ages so sent an e-mail. Having heard nothing apart from the automated response, 3 days later I tried to call again and held for ages so e-mailed again. I then received an e-mail asking me to send a copy of my credit card, but the payment had already been taken from this over two weeks previously. I called and held for a considerable time and was informed this was not necessary and the item would be shipped. I explained that the delivery address was empty and was told that I would receive a phone call to arrange delivery. No phone call was received, but delivery was attempted to an empty building and the item therefore returned to a depot. I rang to rearrange delivery and waited in an empty building for the timeslot given. No one arrived so I called and was advised it had been changed to delivery for the following day but no one had informed me. It was delivered the next day but the driver wouldn't deliver it to the door or into the building so it was left in the car park. When it was finally installed in the building it had a European plug so had to go and purchase an adapter. As things stand at the moment, I would not by from Ambiente again, nor would I recommend them.

Disappointed in Cheshire´s profile

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Disappointed in Cheshire
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United Kingdom

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