I've used Asda home delivery for groceries on and off since their days of the telephone order service (with the lovely gentlemen from the north east of England taking the orders). I use Asda, now via a laptop, every couple of months. The delivery has normally been within the 2 hour slot. Occasionally early, but they have phoned first to check I was in. The quality of the groceries have been fine. The occasional substitution, but normally fine. Although I have to say Asda do get the prize for the most weird substitution, ordered - a packet of cigarettes, delivered - a plastic picnic set for one. The only similarity, they were both blue. I just had to laugh. The substitution was the healthy option!!
Recently for the first time for years I've had need to phone their customer service over a missing item. They are no longer the lovely northern gentlemen, they are obviously not located in the UK, seem to be really friendly, if a touch over chatty at 10pm at night. They have promptly dealt with my enquiry and refund produced in a few days.
I will continue to use Asda for groceries from time to time. I will also use Tesco and Sainsbury for my online groceries. For me the service from these 3 suppliers are about the same. Just depends on what I need to order as to which one I use.
Re my review of 3rd Jun 13 about slow delivery of refund, Funnily after waiting weeks for the refund it appeared one day after my phone call to the company and posting the review on this site.
I still won't be using the site again. I'm used to good service online and this can not be classed as good service.
I wish I'd checked on this site before using them in the first place. Lesson learnt and put into practise.
Such a good selection of products, reasonable prices and quick delivery
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