After using 2 DC1machines since the 90s one of them started blowing, so I thought it was time to replace one machine. I did some research online and decided on the DC41 to cope with all the cat and dog hairs.
The Dyson website is easy to use and the compare function gives you an easy way to look at the different specifications. I was originally thinking of getting one of the smaller models, but on balance to cope with the animal hairs I decided on the DC41. Check for any specials on the website, I got a special edition for £100 less, it is just the colour which is different.
From the online reviews I was slightly put off by the 'takes ages to assemble' comment. I timed how long it took me, 15 minutes, most of that time was getting the pieces out of the box. I must admit I do have one tool which I can not work out how it attaches. That is no problem to me as I'm sure I'll work it out soon. I have only done a quick test run so far of 2 rooms. It is working well. My special favourite is the turbo head which really lifted the dried milk which had been spilt on the carpet.
I read one review which said the plastic used feels cheaper than that used in previous models. It does feel different. Dyson have said they have used a lighter plastic to reduce weight. The weight of the new machine is about the same as the DC1, hence my use of 2 machines. One located downstairs and one upstairs means I do not have to carry them up and down the stairs.
The delivery was within the 3-5 days stated. BUT they use a courier which gives you no notice of the time of delivery and there is no arrangement for a second delivery. I love the suppliers and couriers (5 stars to Amazon) who give you a day for the delivery and then the van driver phones you and tells you something like 'I'll be there in an hour'. I drove to the courier to collect the parcel, not something I like to do. So for delivery 1 star to Dyson.
The machine itself is slightly smaller than the DC1, the head is wider. This was of concern to me for getting into those little nooks. I now have no concern as the turbo head will fit there.
There is one thing you have to remember when parking the machine, you must firmly push the handle forward. If you don't it does fall back.
My rating would have been 5 stars, they lost one for the courier arrangements.
After reading the 2 reviews I was a bit concerned about the products and company so today I went into the Plymouth branch. The manageress was very helpful with my product choice. She told me how to self assemble and took time to show me the products. When I told her of the reviews on this site, she said she had many complements on the products and could not understand the bad reviews.
I have not ordered yet as I need to double check dimensions.
I've used Asda home delivery for groceries on and off since their days of the telephone order service (with the lovely gentlemen from the north east of England taking the orders). I use Asda, now via a laptop, every couple of months. The delivery has normally been within the 2 hour slot. Occasionally early, but they have phoned first to check I was in. The quality of the groceries have been fine. The occasional substitution, but normally fine. Although I have to say Asda do get the prize for the most weird substitution, ordered - a packet of cigarettes, delivered - a plastic picnic set for one. The only similarity, they were both blue. I just had to laugh. The substitution was the healthy option!!
Recently for the first time for years I've had need to phone their customer service over a missing item. They are no longer the lovely northern gentlemen, they are obviously not located in the UK, seem to be really friendly, if a touch over chatty at 10pm at night. They have promptly dealt with my enquiry and refund produced in a few days.
I will continue to use Asda for groceries from time to time. I will also use Tesco and Sainsbury for my online groceries. For me the service from these 3 suppliers are about the same. Just depends on what I need to order as to which one I use.
Re my review of 3rd Jun 13 about slow delivery of refund, Funnily after waiting weeks for the refund it appeared one day after my phone call to the company and posting the review on this site.
I still won't be using the site again. I'm used to good service online and this can not be classed as good service.
I wish I'd checked on this site before using them in the first place. Lesson learnt and put into practise.
Such a good selection of products, reasonable prices and quick delivery
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