I have ordered 3 items from Wayfair to date. I have been satisfied with all of them although one of the item was damaged during transit and I did not spot it till mu husband started to put the item together. As we needed the item for a party the next day, we went ahead and built the item and decided to keep it and hide the damage from view. I was really busy and did not get around to emailing Wayfair till about a month later when I received an email asking for review,
I then emailed them and told what had happened and did not want to leave a review as it would be biased. Amazingly I received a reply within the next few days saying that they were sorry and that a replacement item has been despatched! I was really impressed with the service as no photographic evidence was asked although I did state that I had them.
The item was a bamboo kitchen trolley and is excellent value for money with a granite top. I am really happy with both the item and the service from Wayfair. I would definitely recommend them and also buy again from them.
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