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Appalling Customer Service, Very hard to even get through to someone

It took BT 2 months to set up a line and broadband in my house which is in the main street of a town with the BT Service Connection Centre less than 1/4 mile away. I have had a poor broadband signal for the last 2 days and there is no easy way to find out if there is an area fault. Also when I did call the centre they said there was no fault and/or it has been fixed but my upload/download rate is at a max of 15kb/sec so this is clearly not fixed. How do you now go about fixing something which they say is fixed?

The staff was definitely from an indian call centre and said he has run test but I can't see how they can fix something without coming out and checking the line in person.

I'm not happy with BT they have never shown good customer service and it is very difficult to find the right contact number to even talk about a fault.

malih1 found this review useful

Richard Hyde´s profile

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Richard Hyde
Charmouth, United Kingdom