ian Colbeck´s profile

Reviews (2)

4ourhouse.co.uk

still waiting for full refund

I purchased a fridge handle which, based on the description on the web, was meant to fit but it didn't. I returned the item expecting a full refund but was surprised to see that I was charged for the postage even though I wasn't at fault. I contacted customer services and they then pointed out that I should have looked on a different website for the serial number. However even this site doesn't refer to a serial number.
As yet they haven't responded to my last email highlighting the issues.

04 November 2013

Reply from 4ourhouse.co.uk

Dear Mr Colbeck

Thank you for feedback, we value all our customers and I am very sorry that you have experienced some issues. I have contacted you directly regarding this matter.

Kind Regards
Laura

ian Colbeck´s profile

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ian Colbeck
Reviewer
United Kingdom

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