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Reviews (1)

Interlink Express

Poor and no customer service

Booked this parcel with Interlink Direct at 11:00 for same day collection. Website defaulted to 2 day delivery service, which I didn't notice.

16:45, no collection. Tried using the customer service contact form 3 times, no response. Eventually found a number in the Sun(!) and got through to a customer service person. Apparently the driver was scheduled to pick it up by 13:00, hadn't managed it and hadn't told the depot, so they couldn't schedule another driver to come pick it up!!!!!!!!!!

Because the service was mistakenly booked on a two day, I cancelled and rebooked because I had promised the customer to get it there the next day. I couldn't use my £5 voucher again, so that proved to be useless in the end, and I had to go 6 miles and back to their depot to drop it off. So not only has this cost me an extra £5 for the delivery, it has also cost me the price of getting to the depot and back by taxi!

Appalling "service".

04 November 2013

Reply from Interlink Express

Hi there,

Sorry to hear about the issues you encountered. Unfortunately, the parcel reference you supplied us is not valid on our systems, so I am unable to investigate further. If you could email marketing.dept@interlinkexpress.com with any additional details you have, I will look into this for you.

Kind regards,

Bobby.

100005754102818´s profile

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100005754102818
Reviewer
1975
United Kingdom

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