Talk Talk is the cheapest broadband around but don't be mistaken, they will do everything to charge you extra and say anything to get you on their contract. I imagine that's how they get their money.
The speed promised when I signed up was of 9mbps, I not even got half of that. And yes, I called to complain, a technician came around, then again and nothing really changed. Their usage caps are also ridiculous.
When we wanted to leave, after moving houses, we had to pay £50 to get out of the contract. There were different explanations for that, none of them expected from trustworthy business. The first of them was that there was a fee of £20 for cancelling the contract, which we never did. The second of them was that because they couldn't charge the £3.50 monthly fee over direct debit they charged a fine of £10, and removed me from the scheme charging me them £4 extra because they would collect the money through different means. Dodgy, isn't it? Next thing I know I get a collecting agency harassing and threatening me over the phone. Talk Talk never tried to call me directly and when I called them to complain I was told all I had to do was pay the remaining balance of £21 and the agency wouldn't bother me anymore. I asked for a refund related to the remaining two months of the line rental I had already paid for the whole year but they of course refused to do so. I cleared the balance anyway but Roxburghe kept calling and threatening to sue me if I didn't pay the £30 for their services. In the end I was hooked to Talk Talk for a year, getting slow broadband and had to pay an extra £50 for it. I'd say any provided will be better than them, even Virgin Media, so stay away from them!
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