Florin Mittelberger´s profile

Reviews (1)



I went to Napoli with beginning of september this year. I booked three nights in the hotel Santa Lucia (Napoli) in advance via alpharooms.com. For this booking, alparooms charged from my credit card on the same day the booking amount of 170 €.
Everything seems to be ok, until I went into the reception of the hotel Santa Lucia.
I showed them the booking confirmation and my personal datas. But the couldnt found any booking under my data ! And also they didnt know anything about alpharooms. com. The personal at the reception tried to reach alpharooms via the phone number on the website, but without sucess ! At the end, I couldnt stay any night at the hotel ! So I had to search another hotel nearby and had to pay again.
After the trip to Napoli I send them also several emails (to alpharooms customer service). But without any reply ! Until today I got no refund of the credit card charged 170 €.. Pure Scam. Do not book here! You will never see the money again, without any lawyer.

03 November 2013

Reply from alpharooms.com

Dear Florin,

We are sorry that you had an issue when trying to check in to your hotel. We are currently investigating this with our accommodation provider as your booking was confirmed and the room was ready for you at the hotel on the nights you requested. We have already been in contact with you via our customer support centre and will reply to you again when we have received more information.

Thank you for your patience.

Kind regards

Florin Mittelberger´s profile

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Florin Mittelberger
Male, 1990