After numerous emails and phone calls I finally received the refund due. Thank you Viagogo. Not sure why this had to be so difficult.
Notwithstanding multiple emails that Viagogo have received my emails and comments on Trustpilot I have yet to receive any meaningful communication regards me not receiving my tickets on time.
I reiterate that the guarantee as per their website is meaningless and as for customer service - they are pathetic.
The most frustrating, time consuming and costly experience ever. Tickets arrived 2 hrs before the event on the otherside of the city. No chance of getting to the game on time. No notification that delivery is taking place (as per my web account). Missed the event even though I came from the otherside of the world to watch it. Viagogo response - pretty much "too bad". Numerous emails before and after the event not replied to..Certainly not in line with their guarantee on the website regards miss event and receive refund. Would not recommend this service to anyone.
As requested the transaction ID 352804 Real Madrid v Malaga
Graham McCally found this review useful
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