I had a recent order only part fulfilled. I waited weeks for the remaining item. There was no email advising me of the status of the outstanding order & I eventully just got a partial refund for the item that I assume never arrived at their warehouse. Some communication or apology from them would have been nice. I have had goods arrived damaged in the post from atrocious packaging (a ceramic container was sent in a polythene bag without any protective wrapping) which is ironic because they charge a lot for postage. I am now waiting for a delivery which they stated on their website would arrive in time for Xmas (it was ordered as a present for someone but there are only a couple of days left & I have no idea where the item is). Again there has been no communication from Achica to let me what has happened to the item & it looks like I may not get it at all. What a waste of time this company is.
Elizabeth Stuart found this review useful
I am never home to sign for items & Mail Order Trees made it a completely hassle free delivery. The tree was left as I requested so there was no worry about organising for someone to be home. Good packaging & tree looked perfectly fine when we took it out of the box. I am really looking forward to seeing my cherry tree tree flower for years to come - fngers crossed. Having compared similar trees with other on-line companies I didn't feel like I was being ripped off on price. I also preferred giving my business to such an inspiring new company. I hope to be back for more!!
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