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Reviews (1)

Camerbox

"LOST IN TRANSIT" YET NO TRACKING INFO EVER GIVEN!

I ordered a camera from camerabox.com on the 21st of April. I decided to give them the benefit of the doubt and hold out for a while due to the easter bank holidays, however, come the 10th of May, I had still received my camera. All I had received was an email with my order number. When I rang up to ask about the slow delivery and to find out some delivery information I was told that the customer was not sent tracking information for items worth less than £500 although they were still supposedly "Trackable" ?!
They promised to ring me back the next day with some information, but after they failed to I rang them back and was told the item had been lost in transit. I was then offered the option of waiting for the camera to come back in stock (as this camera was now out of stock) or a refund.
I have chosen the refund..... I wonder if they will deliver their promise on this!
N.B When I asked about possible compensation for late delivery I was rudely told that "Camera box is not John Lewis who charge extortionate prices, and so we don't make much profit on the cameras, so we can't offer the same compensation as them"

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ben
Reviewer
Male, 1989
United Kingdom

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