Good price for what I wanted, information and costs were clear, so I placed my order.
Acknowledgements were made. I was kept updated on order status, and delivery - including on the day of delivery a one hour slot for my delivery time - and it was delivered during that time. All very straight forward.
I would not hesitate to use them again.
I bought a teak companion seat for self assembly. Item was a good price. Delivery was within two days. Unfortunately, on unpacking, there was damage to some items. I phoned, and was asked to email some photos, which I did. Very quickly following, I was advised that they had processed a replacement, and could I advise them when I wanted the damaged item collecting. The only slight issue, was that I emailed on a Wednesday evening requesting collection on Friday, but as I hadn't received any notification by mid Thursday afternoon, I phoned again, and was advised that they hadn't yet checked emails, and it was too late to arrange for Friday now. (That's why I didn't give 5 stars.) They did promptly arrange for collection on my next suitable date, and phoned me back promptly to confirm it had been done. The replacement item arrived within 24 hours, and the collection went according to plan. All in all, a relatively painless process and we have a companion seat we are very happy with.
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