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Seatwave no longer pay seller for shipping

Even though they charge buyers £9.99 for UPS shipping, they tell sellers to post with Royal Mail AT THEIR OWN COST.

When asked about this, they claimed "As per change of policy, since July 2013 we are no longer refunding postage fees to sellers. Sellers are advised to include the shipping cost in the price of the tickets they list for sale on our website, at the moment of listing them. "

This is rubbish, because they never inform sellers that shipping costs are to be included in the ticket price.
Even their Terms and conditions state:
4.4. Pricing: You can list your tickets for sale with us at a fixed or reducing price, which does not include handling & postage (we will calculate that and add it to the Buyer's shopping cart).

They are basically ripping sellers off and keeping the £10 that they charge buyers for shipping.

Qashif Anwar found this review useful

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United Kingdom