My order which was ordered for next day delivery took over a week to be delivered! called numerous times and emailed to be fobbed off and made promises which were never kept. After cancelling the order it was still delivered and even after returning the order I had to chase them up for a refund. Customer service was awful, communication was awful would take 20mins plus to get through to them on the phone every time. If I could rate then a 0 I would have!
Their valuation was competitive and they sent out a return pre-paid postal bag so the whole process was very easy.
I posted it back through the Post Office on the Thursday so that I had proof of purchase and received confirmation of receipt and also payment within a matter of days.
Very trustworthy service.
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