fiona´s profile

Reviews (2)

Clickgolf

Disappointing

I ordered some trousers from the website. They arrived reasonably fast however were not as pictured on the website...a different model. On phoning to ask for the correct ones I was told they could not get them, so I wanted to return the item and get a refund. I was expected to pay return postage! I made a fuss and they did relent in the end and after a week a prepaid postage envelope arrived for me to return the trousers
Disappointed that I couldnt get the item as shown on the website

11 December 2013

Reply from Clickgolf

Dear Fiona,

I’m very sorry to hear about this recent experience. We would never expect anyone to pay return postage
on something that we have sent incorrectly. Could you possibly advise your order reference for this particular order?
I shall then look into this further and have this issue resolved for you.

My sincere apologies for any inconvenience this may have caused you.

Kind regards

Daryl Symonds
www.clickgolf.co.uk
Follow us @ClickgolfUK
0207 183 1073

www.118golf.co.uk

probably quite good, fast service. Problems encountered but were dealt with professionally and quickly

I ordered a galvin green ladies skin from 118.
It arrived very quickly however they sent the wrong product. It was leggings in a labelled bag for the top!
I contacted customer services by email and they sent me the correct item the next day.
They asked me to return the wrong one which was an inconvenience but offered to pay the return postage, or alternatively purchase the unwanted item at a slightly reduced price

fiona´s profile

profile image of fiona
fiona
Reviewer
United Kingdom

About