I use holiday autos a lot and have no major issues - they seem cheaper than the competition and I like their site. With rentals abroad have never had an issue, but with rentals in London sometimes it seems like there are overbookings and places run out of cars. This might be more to do with the car hire places htough.
We ordered a stacking day bed from Loaf. It arrived, but was very poor quality with several cracks It was the last in stock of a discontinued item. They offered a discount off the replacement (similar, but different wood, different origin country), but since we'd placed the order this had inexplicably gone up £145 in price, which meant we would have to pay £70 extra for the inconvenience. I pointed the price rise out to the customer service rep but she told me it had always been that price (basically insinuating I was lying), and was more expensive because it was higher quality. This surprised me because before placing the original order I'd rung up and queried the difference between the two - no difference, apparently, just the colour of the wood. Not impressed. They have a great website and very friendly staff but scratch the surface and you get nicely designed but poorly manufactured and massively overpriced mass produced junk, and customer service which isn't as good as it makes itself out to be.
It is very surprising to me that this company gets about a third more reviews on this site than John Lewis....
Thanks for the reply Loaf but the little something has not yet materialized!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.