When we signed up for Trustpilot we were told that external reviews such as Ebay would be "automatically" updated and added to our score as part of the service. After having them added manually a few times (only when I prompted them) because this system was "not working", they finally admitted that the automation of this process was never going to happen.
I just emailed them today to ask them to manually update the reviews and they now say they won't do it unless I sign up to a contract for an additional £20 per month for this service. This would increase my yearly cost for the service from £420 per year to £660 per year!
If they'd tried to sell me the service at this price in the first place I would never have signed up.
This is not the way to treat your client's - Check our own Trustpilot reviews for tips!
Bought a basic £54 microwave yesterday and waited ages as there were only 2 staff in the whole place to take payment. Then the girl on the checkout tried to push me a £12 product insurance policy by telling me that if I didnt take it and there were any in warranty faults that they would have to send it away for up to a month to be repaired (rather than replace it like any decent retailer).
Sharp practise, badly trained staff.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook