I've been with Trustpilot for years now and my team works extremely hard to provide high levels of service to our clients which is reflected in the positive reviews we receive. We have had our Trustpilot reviews showing in Google Shopping results since the beginning of that time. They have disappeared from Google's results as of this weekend, so I contacted Trustpilot via phone, email and then Twitter this morning without any response. Tried ringing back 5 hours later and finally got through to someone who told me politely, but firmly to "Go and take it up with Google".
I'm pretty sure I'm not the only one this has happened to and I would have expected some background information and some better advice on how to handle this serious problem. Sending me to Google support when you know fine well that they will either sit on it for weeks/months (or not take any action at all) is totally unacceptable!
I now feel like going directly to "Google Places" review section for all my reviews in future, then I won't have to worry about the visibility of our 'hard earned reviews'.
Bought a basic £54 microwave yesterday and waited ages as there were only 2 staff in the whole place to take payment. Then the girl on the checkout tried to push me a £12 product insurance policy by telling me that if I didnt take it and there were any in warranty faults that they would have to send it away for up to a month to be repaired (rather than replace it like any decent retailer).
Sharp practise, badly trained staff.
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