V Hoare´s profile

Reviews (1)


Badly packaged and delivery appaling

The item is robust and works well, but it was slightly damaged due to the ridiculous packaging which had split (flimsy cardboard box with no protective packing). Delivery company (UK Mail) called to deliver, but we weren't in. They then failed to re-deliver (zero communications) and we ended up driving 20 miles to collect from the depot. Need to improve the packaging and replace the delivery company.

08 November 2013

Reply from Wiggle

Thanks for your comments and for letting us know about your recent negative experience with out chosen courier company. We offer our apologies that your order was not delivered within in the expect delivery time for UK Mail and we will be investigating this further with them so that these delays do not occur in the future.
Our packaging team have been made aware of this issue and we can assure you that we take our up most care to make sure that all our orders are packaged securely and carefully. We are awfully sorry that on this occasion your order was not packed to our usual high standards.

V Hoare´s profile

profile image of V Hoare
V Hoare
United Kingdom