The company allowed my daughter who was 17yrs old, a full time student (not in employment) set up an account with them. The only reason my daughter joined was to purchase a bag for my birthday as a surprise. It was only because I wanted to exchange it, we rang the company to ask if this was possible. Yes the staff were very pleasant and helpful, mentioning that because she was a VIP member, she could return and exchange the bag with no shipping costs. I wanted to know why my daughter was a VIP member and what this actually meant, we were then advised my daughter (without her knowledge or consent) had been upgraded to become a VIP member. This means she has to 'log in' to her account at some point in the first 5 days of the month, if she didn't want to make a purchase, she had to 'skip' a month. If she didn't skip the month approx. £35.00 would be deducted from her bank account. They word it as 'you will receive a JustFab credit of $39.95'. Which means you have given the company the money out of your bank account ready to make a purchase from them. I would love to know how much money this company make from not making it clear how they work. Surely this cannot be within our Trading Standards guidelines. How many people remember to 'skip'. a month (especially teenagers) and how frightening it is a company can deduct money from bank accounts. Not impressed
Finally decided to treat myself to my very own laptop. After doing research, I ordered my laptop online through the Asus webpage on the Sunday evening. On the Tues morning I received a text advising it would be delivered that morning, advising the name of the delivery person. The text also gave me the option of having it delivered on a different day.... I was already impressed! My lap top arrived promptly, packing and instructions all intact. Have to say the box was so sturdy with a little handle, I will cover this with something a bit decorative and use it as a laptop case. I am so impressed at how quickly this was delivered and kept me informed. I wish all companies provided this excellent customer service and I love my laptop. Definitely would not hesitate to use this company again....
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