Peter Hendy´s profile

Reviews (1)

Victorian Plumbing

returns policy _ may use B&Q again!

I brought some mixer taps for a bath tub
The price on line was much cheaper than buying from b and q etc....
however I brought the item and not knowing that the width of tap holes were not standard, I had brought the wrong size , I had brought 160cm, instead 180 cm

So I had to send back the wrong item at my own cost. which in effect took away the savings I had made.

I then ordered another item and had to pay delivery again

therefore I realised it would be cheaper in the long run to buy from the big stores like b&Q as I would be able to just drive over and take back items that may have been ordered incorrectly.
I am now worried if I buy bigger items it would cost me a lot of money to send it back, if ordered incorrectly.

Other than that the customer service was excellent , and the items were as described.

Not sure how you could help, maybe at least pay for the delivery of replacement item , I don't know, either way its expensive to order in this way. as most items are either heavy or bulky

This experience has put me off buying a bath Shower screen as I know this could be heavy.


Peter Hendy

Peter Hendy´s profile

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Peter Hendy
Reviewer
United Kingdom

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