Having ordered an item, and paid for delivery by 01/05, I followed tracking and could see the item "out for delivery" on multiple successive days from their French Brive depot. They made no attempt to deliver it throughout the week and I finally contacted the DPD team in the Uk.
I was told that they had contacted the depot and that the item would be delivered that day preceded by a phone call to me. Later in the day, an event was posted against the consignment saying I had requested to schedule the delivery for the Friday 10/05. This was entirely untrue and served to delay the delivery till after the 2 day holiday here.
No delivery arrived on the Friday 10/05 so I was by then in contact with their escalation team who told me that the French depot had actually allowed everyone a holiday on that day so no deliveries were being made. So in effect, they lied about the reschedule request in order to delay the delivery to a day when they knew they could not deliver ! Great service.
As things stand, I still do not have the item, I have no firm promise date for the item and the purpose for which the item was sent has now passed.
The UK staff were helpful in manner but were entirely unable to do anything at all to resolve the issues or even offer a firm delivery date. They did agree that the service was woefull and unprofessional.
I would strongly suggest that you consider anyone else if shipping to mainland Europe from the UK because interlink/dpd just don't deliver !
My response to bobby ... this delivery to France is quoted as being 2 to 3 days on the web site. Below is the tracking so far. It is currently 13/05 and I still do not have a firm promise delivery slot. The promised call back this morning did not happen
Date Time Location Event Status
08 May 2013 02:21 Brives-la-gaillarde Your parcel is on the vehicle for delivery
07 May 2013 09:55 Brives-la-gaillarde Your parcel is on the vehicle for delivery
04 May 2013 09:13 Brives-la-gaillarde Your parcel is on the vehicle for delivery
03 May 2013 09:34 Brives-la-gaillarde Your parcel is on the vehicle for delivery
03 May 2013 06:09 Brives-la-gaillarde Your parcel has arrived at the local delivery depot
02 May 2013 01:04 Chilly Mazarin The parcel is in transit on its journey to local delivery destination. Track your parcel here for regular updates.
01 May 2013 04:57 Hub 3 - Birmingham Exported by international gateway, to DPD Group
30 Apr 2013 19:02 Hub 3 - Birmingham Your parcel has been received at our sortation hub
29 Apr 2013 22:20 Hub 1 - Birmingham Your parcel has been received at our sortation hub
29 Apr 2013 16:17 Crayford Your parcel has been collected from the sender
29 Apr 2013 09:00 Crayford Shipment details received
The item was collected on 29/04 and I still don't have it, nor can anyone provide a firm delivery date ! That says it all, USE SOMEONE ELSE TO DELIVER YOUR STUFF.
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