Honestly I do not know how this company are allowed to still trade. They are incompetent, careless, dim-witted, just completely completely rubbish. Yes, they are cheap, but not when you consider how much time you will spend chasing them via email or how much you will rack up on their premium phone lines.
I'd sent a hi-fi through them to an ebay buyer, it arrived smashed up. Completely destroyed - buyer sent it back and I was appalled at the state of it. Could not sort out compensation as I was working abroad for 6 months and emails were never replied to. I let it slide as bad luck.
Now back in England, I sell a pair of boots on eBay. Arrange pick-up of the boots for 29 Oct. I stay in all day; no-one comes. Nothing is dropped through door saying they tried to deliver, no phone calls made to number I provided. So basically, they had no intention of picking the parcel up. Same thing the next day. The day after that, I call them. Braindead girl on the other end promises she'll try to contact the collections company and they will pick up tomorrow. Unsurprisingly, no pick-up the next day. Sick of paying premium phone rates, I fill in a contact form on their website. They are meant to respond within 24 hours; of course, they don't. 4 days later I send another form ranting at them. Nothing. Next day I try and get a refund on their website - comes back saying I can't get refund as package is already in progress, whatever that means. Package is not in progress, it's still in my goddam hallway getting battered by bikes, muddy shoes etc.
Finally send another message saying I want my money back and will contact Trading Standards if they do not refund me within 24 hours. 1 hour later I get a generic email back saying they will collect that same day, sorry if the non-collection has caused any inconvenience. I have since booked and paid for another courier to pick up, of course.
Still trying to get a refund. This company is run by a bunch of chimps and needs to be shut down.
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