I moved to a new house that had 20 GU10 and 40 GU9 halogens. I ordered a mixture of warm and cool white products. All have been installed for over a year. One GU10 broke recently and I e-mailed the company (not to complain but to ask if it was still guaranteed). I received a phone call within half hour and a replacement and a spare in the post the next day. The company have excellent product knowledge, are incredibly helpful and the products I have used are of a very high quality. I bought a similar GU10 from a well known store a year ago costing nearly £16 - the ones supplied by Astute were under £6 with a bulk discount I was given (without asking). Brilliant.
Spoke to a person in technical who answered all my questions. Went through to sales where an equally helpful and efficient staff member took my order, explained the cost and took card payment. E-mailed by courier company and kept informed electronically with two hour time slot which was met. The magnets were exactly what I was looking for and did the job.
I knew what I wanted, trying to match some handles with some I bought from Screwfix two years ago but didn't install. Found them plus tubular latches and phoned to order. Sales person was very friendly and if she wasn't quite sure about a question she consulted a colleague. At the end of the sale I was confident I was going to get what I wanted. It was despatched immediately with a back-up e-mail and arrived the next day. All items were present and correct. The handles were £10 each (I paid over £16 at Screwfix two years ago and they're over £17 there no) plus I've seen them even dearer than that. All in all a good buying experience.
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