Placed my order on a sunday, built and tested on monday and dispatched on tuesday for a wednesday delivery (3 day fast-track and DPD pre 12pm ). The text messages and emails with updates to the order and tracking were conveniently useful.
One important thing to note is that you can't change delivery address if your order is being fast-tracked which luckily was a minor inconvenience.
Ordered a P170EM with a quad core i7 and HD 7970M graphics card.
Talking about the process of setting up my laptop, long story short(er) I had encountered a BSOD with windows 8 due to a driver not being installed properly and was also having problems with graphics card utilisation (a known problem for the P170EM and AMD Cards with Enduro) . Called PC Specialist up and the guy on the phone (Jack) knew of my issue and sent me a link to the AMD driver with the best reported stability for my laptop.
Unfortunately this did not help the constant BSOD I was getting so I called them up and suggested reinstalling Windows 8 and they supplied me with links to the Win8 drivers specific to my hardware which was extremely useful. In the end the re-installation was successful and games are running beautifully with no BSOD.
What surprised me the most is that I contacted PC Specialist with the intention of being told some useless advice that I often get from many companies but was pleasantly surprised when friendly and useful customer support was given. Really gave me an even higher respect and appreciation of the level of overall service they provide you with.
Highly recommend PC Specialist to anyone looking for a custom-laptop with unparalled customer service.
Dispatch and delivery were quick for me to get my order in time for halloween (should mention I also paid for express deliver)
Given a 4 star rating and not 5 because the costume I ordered was not as described or shown on the website/packaging. However that is mainly an issue with the manufacturer of the product
Would recommend to anyone looking for better quality and a larger range of items compared to other stores which generally stock similar items
Preordered Brink (PS3) using Zavvi for the first time. However I got a bit worried after seeing some extremely negative reviews from customer service to dispatching orders, with some people having waited months for delivery, returns or refunds.
I was contemplating cancelling my proeorder and ordering it elsewhere because I was eager to receive the game on release day (friday), but I soon realised that the majority of the reviews were quite a while ago when zavvi.com had just been set up (2009-2010).
My order was dispatched the day before game release and just came today (saturday) by royal mail. Also customer services were very fast to respond to the several queries I had which is definitely some reviews said about the website.
In honesty Zavvi.com is probably one of the best sites for buying general items, because of their price, free delivery and responsive customer services.
Overall, zavvi is a great online retailer and one to bookmark on your browser. I received the game a day after release which pretty good but I'd look elsewhere like GAME for preorders as I always get stuff a day early.
I'll definitely be using Zavvi much more in the future and hope that they maintain their standard (based on my experience).
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