Sarah Luther´s profile

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A Total Waste of Time, Effort and Money!

I was recommended to use Hermes- courier service and I will never ever use them again. I sent a parcel of mugs within the UK. They were well packaged, bubble-wrapped, and I followed all of their guidelines. Unfortunately 2 out of 4 mugs arrived broken. I thought it is alright - I will seek compensation through the courier since I have had to refund the eBayer for these items. I was sadly mistaken - the list of items exempt cover everything possible - including stoneware mugs and therefore I am still out of pocket. How a courier service delivering an item less than 100miles can smash half of the contents (and not the other half) baffles me. DO NOT USE!!!!!

Sarah Luther´s profile

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Sarah Luther
Barnard Castle, United Kingdom