Please please please do yourself a favour and avoid using this store for anything. They have given me so much stress in the last few months that I've physically lost weight! (No exaggeration!)
I payed nearly £350 for dresses for my bridesmaids and I asked for all my bridesmaids to have thicker straps and confirmed it in 2 emails with them. They only done one and told me that I never asked and my email was only for the made to measure dress. Why would I have one dress looking different? Also one of my dresses had a rip in it and I took it straight there and after a long discussion (they tried to say that I must've done it) they said they will fix it. Then they emailed a couple days later saying that I can collect the dress on a Wednesday. I told them I would collect it ON THAT DAY and when I went they had shut the shop at 4pm. Even though they have on their website that it's open from 10am - 5pm and for the past couple of months I have been told that they close at 5pm by their staff. I purposely left work early and even getting a couple of hours off work is difficult.
[name] the worker was extremely rude when I collected it the next morning and was not apologetic and even told me that she normally leaves at that time. According to her they don't have opening and closing times. To put the final nail in the coffin they sent the wrong dress sizes but I'm refusing to go back to them as they have given me so much grief so now I'm having to spend more to get them altered.
I'm a week away from my wedding and they have made me so upset, angry and frustrated. And [name] could not care less! Again, don't use their services. I'm involving trading standards because it has been that bad.
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