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Reviews (2)

CW Sellors - Jura

excellent service

bought my sister a watch as a birthday present - arrived within 48 hours no issues.

Beds and Mattresses

So far not impressed at all....good aftersales service

Following our complaints to the aftersales team (James in particular has been very helpful in assisting with resolving the issues), the issues detailed below have now been resolved. James assisted in organising replacement parts to be sent to us as well as additional instructions which now means our bed is fully working.

However, i would suggest that to have avoided these issues in the first place (and us being left without a bed for 6 nights), the additional instructions are sent out with the standard instructions, and that issues about the quality of workmanship, as well as delivery of replacement parts are discussed with the manufacturers.

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We recently ordered a new gas lift ottoman bed frame from this company as it was about £100 cheaper than other companies. A delivery date was arranged for Tuesday 10th May 2011 - my husband booked a day off work. On Monday 9th May, he received a phone call to say the bed was actually damaged, therefore they wouldn't be sending it. I then took a day off work to wait in for the bed arriving which it did. On assembling the bed we noticed a scuff to the headboard; however this was fairly minor and we continued to assemble it. We then discovered a screwlock fitting was completely missing; my husband managed to make one from our old bed which we had dismantled so we could assemble the new bed. We then continued with our assembling, following the diagrams as instructed. However, on trying to put the rest of it together we found out the arrows on part of the frame had been put in the wrong place so we had to disassemble and then reassemble it again. On doing this we then discovered a hole for a fairly signifcant part of the lift frame isn't there - at all!

Dean Newman found this review useful

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r robson
Reviewer
Female, 1983
hull, United Kingdom

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