Ernie Sharman´s profile

Reviews (1)

Thurgo

A bad experience I will not be repeating .

I ordered my new vacuum cleaner last Sunday evening before the deadline time . I paid my extra £10 for next day delivery .

Monday afternoon , I rang to confirm delivery time , as no e-mail received . I was advised that because they did not work over the weekend , my order would be processed today , Monday , and dispatched for delivery on Tuesday which I accepted as no problem .

Tuesday afternoon I rang again , as still no e-mail received from the delivery company to be advised that the item I had ordered , (with 75 showing in stock ) was in fact " out of stock " with new stocks not expected until Wednesday , at the earliest . Vague and insincere apologies offered but order cancelled and full refund requested strongly .

11 November 2013

Reply from Thurgo Ltd

We are very sorry about this problem and we would like to resolve this with you. Could you please contact us via admin@thurgo.co.uk and we will get this resolved. Thank you. Thurgo LTD

Ernie Sharman´s profile

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Ernie Sharman
Reviewer
United Kingdom

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