Ernie Sharman´s profile

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A bad experience I will not be repeating .

I ordered my new vacuum cleaner last Sunday evening before the deadline time . I paid my extra £10 for next day delivery .

Monday afternoon , I rang to confirm delivery time , as no e-mail received . I was advised that because they did not work over the weekend , my order would be processed today , Monday , and dispatched for delivery on Tuesday which I accepted as no problem .

Tuesday afternoon I rang again , as still no e-mail received from the delivery company to be advised that the item I had ordered , (with 75 showing in stock ) was in fact " out of stock " with new stocks not expected until Wednesday , at the earliest . Vague and insincere apologies offered but order cancelled and full refund requested strongly .

11 November 2013

Reply from Thurgo Ltd

We are very sorry about this problem and we would like to resolve this with you. Could you please contact us via and we will get this resolved. Thank you. Thurgo LTD

Ernie Sharman´s profile

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Ernie Sharman
United Kingdom