Debbie Chrobok´s profile

Reviews (2)

Dreams

Disgraceful customer services

The bottom bunk bed broke due to the poor assembly. Dreams accused me of misuse !! I then compared top bed to the bottom bed and found out the 4 supporting brackets were missing ! The customer service was disgraceful. No one called me back until I emailed head office . I have been without a bed for just over a month and I'm still waiting for parts to come in ! May I point out I paid £49.00 for assembly ! Finally came out in March but was without a part. The bed is now usable but I an still waiting for the back board to be replaced. This was 2 weeks ago and still no one has called me as promised !!

17 February 2014

Reply from www.dreams.co.uk

Hi Mrs Chrobok,

Thank you for your feedback.

I appreciate this matter has not yet been rectified however we have been in contact with the supplier who is aware and is due to have the parts to you shortly, they will also arrange these to be assembled at the same time.

Kind regards

Dreams

247 Blinds

Perfect custom made blinds

No need to cut made to measure blinds. Good price and service. Look a million dollars!

Debbie Chrobok´s profile

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Debbie Chrobok
Reviewer
United Kingdom

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