Alice Wilson´s profile

Reviews (1)

Seven Seas Worldwide

Confusing and frustrating to deal with

My whole experience with Seven Seas worldwide was nothing but frustrating and confusing. Before i left the UK i had to call them no short of 5 times to clarify payments and excess charges that i was unaware off. I figured maybe i was stressed and not reading my emails properly so fair enough. While away my travel plans changed and i wanted to stop my box from leaving the country, it was no problem to have my box returned to my UK address but the payment process was crazy and i have been sent 3 different invoices none of which add up to the amount they are asking me to pay. I have had to call them several times from abroad which isn't ideal and the only explanation was that their computer had sent me the wrong amount and there was nothing they could do. I am travelling and the last thing i want is to find out i am having to pay more than i have been invoiced for. How is this possible?! And how does it end up that i have to pay more than i have been invoiced for because your computer made a mistake? So frustrating and confusing and not even an apology. Shocking really considering money is of the utmost importance to anyone moving or travelling... we all have budgets that we are trying to stick too and this is the last thing we need.

Alice Wilson´s profile

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Alice Wilson
London, Canada