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Reviews (5)

Slane Cycles

Advertising unavailable product on website and Google Shopping - then trying to upsell

I contacted Slane about buying a bike they had advertised, and on the phone they explained I had to email them (since I wanted to use the bike to work scheme).

Only when I emailed them did the guy tell me the bike I wanted was not in stock, and was no longer even available to them so could I "confirm" I wanted a more expensive bike (which obviously I didn't and which I could have bought anywhere anyway).

I don't know if this was a deliberate attempt to mislead to get business, or just laziness in keeping their website up to date, but either way the assumption that I would just agree to get the more expensive bike was clumsy, and the whole experience pretty negative - no apologies for the out-of-date information. I won't be buying a bike from Slane.

20 March 2014

Reply from Slane Cycles

Hi Tim,

As it’s not physically possible for us to hold all the stock which is available to purchase on our website, some items are ordered direct from the supplier at the time of our customer’s purchase, this is why we don’t have an in stock indicator on the site.

Unfortunately we can’t control RRP and as part of this dealer’s terms and conditions we are not allowed to offer any reductions on current year stock. Therefore if you wanted the same quality of bike from this manufacturer the price has increased slightly.

Regards
Slane Cycles

The Brassware Company

Good product but expensive delivery and lack of transparency with online ordering system

Firstly I would say that I'm quite happy with the quality of the product, and importantly the online description and accompanying instructions were thorough and helpful.

So why only two stars? Well, the delivery price was rather more than the price of the item itself. Given the low item price the total was similar to other sites - which is why I still shopped here, and I do realise that delivery can cost a few pounds, but the real stinger was that there was no single screen which clearly laid out the full price: basket+vat+delivery. And by the time the (relatively) expensive delivery was mentioned I had already had to fill in all my address details etc, so you feel a bit tied in, and that leaves a bad taste. Please, for the sake of transparency, list all prices and charges associated with an order *before* asking potential customers to fill in their details...

Update: I've now discovered that it is possible to calculate and check the delivery cost by going to "my basket". Well I had no reason to review my basket previously - 1 item - and went direct to "checkout" and ordered as a guest - I never imagined that the delivery cost would have been under "my basket"(?). My experience would have been better if the direct "checkout" link wasn't even there on the header bar. Plus I'm not at all sure that my item weight was over 1kg, although I can't be bothered to take the drawer apart to check now, and look, the "approximate weight for delivery purposes" is given as exactly 1kg, doubling the delivery cost from a 0.99kg item. What a stitch up.

21 February 2014

Reply from The Brassware Company

Hi Tim

Thank you for your feedback, sorry you feel you've had a bad experience when ordering from us.

We try to make our website and carriage costs as clear as possible. On each product there is an additional information tab which explains what our shipping charges are and what the approximate weight for delivery purposes that item will be. We also list our shipping charges on the home page, delivery information page and in the basket to try and make it as clear as possible.
This being said you're 100% correct that if you click straight through to the checkout you can miss that information until you've entered all of your details. Our team are going to look into improving this by adding extra information to that page.

We like to think our carriage costs are competitively priced at £2.95 and £5.95, as the item you were purchasing only cost £3.55, we can understand your frustration that the £5.95 carriage charge is more expensive the item itself. Unfortunately, in the current climate, the carriage costs that we incur are actually greater than the amount we charge our customers but we are always looking to reduce charges where possible.

If you would like to discuss further please don't hesitate to give me a call or email on 020 8360 7771 / sales@brassware.co.uk

With thanks

Jeremy Barltrop
The Brassware Company

Jokers' Masquerade

Easy to use website - goods arrived as expected in good time

Just one minor quibble - the ByBox system is a great option for me. Really nice to minimise postage costs and collect the item at my convenience rather than mess around with delivery problems, BUT...

...the full list of ByBox collection points need to be on the Joker's Masquerade website, before ordering (or at least a link to a list). My decision to use JM was dependent on having a nearby collection point, and I had to phone up to ask about them, which rather defeats the point of an online service.

...and although the locker location wasn't a huge distance away, it was in an inhospitable part of town and could have been far more conveniently located (South Manchester contains the biggest Uni in the country - lots of early adopters without good delivery locations - maybe it would be a good location for lockers?).

Bikesdirect365

Everything worked fine!

The transaction was what you'd hope for when buying an item online - simple ordering process, item arrived a couple of days later. Seems to be what I asked for in good working order. Cheers!

Skiddle.com

A good thing, a bad thing.

Good thing - charges were lowest of all the agents on offer. The glut of charges that are applied in an underhand way to all ticket sales these days (including overcharging for postage and card payments) are enough to put anyone off going to events. I blame the event-holders for allowing it. But Skiddle was the best of a bad bunch in this respect.

Bad thing - being harassed for feedback off the back of one ticket purchase. For me, that's spam. LEAVE ME ALONE!

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Tim
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