I contacted Slane about buying a bike they had advertised, and on the phone they explained I had to email them (since I wanted to use the bike to work scheme).
Only when I emailed them did the guy tell me the bike I wanted was not in stock, and was no longer even available to them so could I "confirm" I wanted a more expensive bike (which obviously I didn't and which I could have bought anywhere anyway).
I don't know if this was a deliberate attempt to mislead to get business, or just laziness in keeping their website up to date, but either way the assumption that I would just agree to get the more expensive bike was clumsy, and the whole experience pretty negative - no apologies for the out-of-date information. I won't be buying a bike from Slane.
Firstly I would say that I'm quite happy with the quality of the product, and importantly the online description and accompanying instructions were thorough and helpful.
So why only two stars? Well, the delivery price was rather more than the price of the item itself. Given the low item price the total was similar to other sites - which is why I still shopped here, and I do realise that delivery can cost a few pounds, but the real stinger was that there was no single screen which clearly laid out the full price: basket+vat+delivery. And by the time the (relatively) expensive delivery was mentioned I had already had to fill in all my address details etc, so you feel a bit tied in, and that leaves a bad taste. Please, for the sake of transparency, list all prices and charges associated with an order *before* asking potential customers to fill in their details...
Update: I've now discovered that it is possible to calculate and check the delivery cost by going to "my basket". Well I had no reason to review my basket previously - 1 item - and went direct to "checkout" and ordered as a guest - I never imagined that the delivery cost would have been under "my basket"(?). My experience would have been better if the direct "checkout" link wasn't even there on the header bar. Plus I'm not at all sure that my item weight was over 1kg, although I can't be bothered to take the drawer apart to check now, and look, the "approximate weight for delivery purposes" is given as exactly 1kg, doubling the delivery cost from a 0.99kg item. What a stitch up.
Just one minor quibble - the ByBox system is a great option for me. Really nice to minimise postage costs and collect the item at my convenience rather than mess around with delivery problems, BUT...
...the full list of ByBox collection points need to be on the Joker's Masquerade website, before ordering (or at least a link to a list). My decision to use JM was dependent on having a nearby collection point, and I had to phone up to ask about them, which rather defeats the point of an online service.
...and although the locker location wasn't a huge distance away, it was in an inhospitable part of town and could have been far more conveniently located (South Manchester contains the biggest Uni in the country - lots of early adopters without good delivery locations - maybe it would be a good location for lockers?).
Good thing - charges were lowest of all the agents on offer. The glut of charges that are applied in an underhand way to all ticket sales these days (including overcharging for postage and card payments) are enough to put anyone off going to events. I blame the event-holders for allowing it. But Skiddle was the best of a bad bunch in this respect.
Bad thing - being harassed for feedback off the back of one ticket purchase. For me, that's spam. LEAVE ME ALONE!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.