The process was simple; request a pack for your glasses, and they get sent to you. You put your glasses with your prescription in the package and send it back to them. All the postage is already paid for (although you pay for it in the end, they just take away the hassle of doing it yourself). Once they receive your glasses, they give you a very friendly call to discuss your requirements. This means there is no confusion as to what you require. The call was made by a very competent and knowledgeable person, and I was confident that I would get what I was after. Once that is done, they give you an estimate of how long it would be before you got your glasses back. When I got my glasses, they even sent the old lenses! Great service, and much cheaper than on the high street.
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