Lyn Brown´s profile

Reviews (1)

Thurgo

Absolutely wonderful customer services

Hi, I just wanted to tell you about my amazing experience with a company called Thurgo… I wanted to buy a home steam cleaner, did some research on the internet and decided to go for a well-known branded multi function Home Pro steamer. Thurgo offered the best price so I went for it!

I happily set up the steamer and went about a few cleaning tasks. Unfortunately I was very disappointed with the product which was not at all up to the standard one would expect so I wrote to Thurgo outlining the problems. They responded immediately and offered to collect and replace. I was so unhappy with the product that I asked if there was anything else they could offer.

They then offered me another make all together [with no quibble] which was much cheaper and the difference was refunded immediately.

Well I am now extremely happy with my new Morphy Richards 9-1 steamer which is robust, easy to use and store!

Absolutely wonderful customer service and really pleasant people to deal with – what a change! Thank you Thurgo.

So if you are looking for a branded high street item I think you should check Thurgo out first …

PS - have just read some other reviews and want to state categorically that I have NOT been 'bribed' as suggested by someone. I really have had brilliant service which is much appreciated - hence the review!

12 November 2013

Reply from Thurgo Ltd

Thank you for your recent purchase! Your positive feedback means alot to us and if your happy we are happy. We hope you will return to us in the future. Thanks again from us all at Thurgo LTD

Lyn Brown´s profile

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Lyn Brown
Reviewer
United Kingdom

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