Hi, I just wanted to tell you about my amazing experience with a company called Thurgo… I wanted to buy a home steam cleaner, did some research on the internet and decided to go for a well-known branded multi function Home Pro steamer. Thurgo offered the best price so I went for it!
I happily set up the steamer and went about a few cleaning tasks. Unfortunately I was very disappointed with the product which was not at all up to the standard one would expect so I wrote to Thurgo outlining the problems. They responded immediately and offered to collect and replace. I was so unhappy with the product that I asked if there was anything else they could offer.
They then offered me another make all together [with no quibble] which was much cheaper and the difference was refunded immediately.
Well I am now extremely happy with my new Morphy Richards 9-1 steamer which is robust, easy to use and store!
Absolutely wonderful customer service and really pleasant people to deal with – what a change! Thank you Thurgo.
So if you are looking for a branded high street item I think you should check Thurgo out first …
PS - have just read some other reviews and want to state categorically that I have NOT been 'bribed' as suggested by someone. I really have had brilliant service which is much appreciated - hence the review!
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