L´s profile

Reviews (2)


Good products, stupid return system which costs the world money

no reflection on CS or the products but this is my gripe...... once you order, you can't cancel an item BEFORE it's shipped. They have to waste postage in shipping customers have to waste money to post the item back. The system needs to change as it's madness otherwise. What a waste of people, time, money, the environment, work, etc.

19 October 2012

Reply from Bulkpowders

Dear Louis

Thank you for your comments. We appreciate that you may find it inconvenient that you were unable to remove a product after your order had been processed, but at Bulkpowders.co.uk we a fully automated ordering process, this means that all orders are locked onto the system as soon as you have placed and paid for the order. This ensures that your order is dispatched on time. As a result of this we are unable to add or change any items on your order. You are not required to complete an RMA of any description in order to return items to us.
We are sorry that we could not match your expectations in this instance.
If you would like to discuss this further, please do not hesitate to contact our Customer Services at sales@bulkpowders.co.uk as they will be happy to help you.


cheap with no support

this is based on another order I had last year - terrible. No sorry, no apology, missed they said they tried to delivery but the delivery guy lives next door who does our area. Lies and lack of replies. I've been waiting for the opportunity to express how bitterly disappointed I am as a loyal customer who's been with them for years. That's how bad their customer service is - I wait every day for christmas day and here it is in the middle of a gay May day. Now the internet gods have given me the opportunity to review MP, here it is.

The support is rubbish. You'd get more support from a beaten pile of donkey turd

If anyhow I get a sorry assed response saying ' i am sorry you feel this way, Myprotein strives to make things better' then you can suck a lollypop. What happened when i I needed you? When I ASKED to speak to a manager? When I got no delivery? When I waited weeks? Where was the 'sorry mate, here is a free shaker, thanks for sticking by us since the day we opened'. I only use them now for select products and soon as another company sells them, it's bye bye. I asked for a managers reply. Did i get one? No. That email got lost too .....along with my order.

Waiting for a myprotein order will take the same amount of time to grow a little cow in your garden, milk it with a tweezer and ferment your own protein.

L´s profile

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United States