Arranged home collection and delivery of a parcel for my on-line business. Waited all day and nobody showed to collect , I e-mailed them several times and nobody from HERMES has even bothered to reply - over a week now!. No way could they be trusted with a parcel so thank God they didn't collect. Opened a case via Paypal so hopefully a refund will be issued (Hermes have not responded to that either). TERRIBLE SERVICE.
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