We placed an order which had a 5 day lead time. 6 weeks later and after much communication we received our order. The majority of the order had been incorrectly embroidered and needed to be returned. It then took a further amount of significant communication before we received the credit for all the items and embroidery that we had returned.
I would never ever use this company again due to their lack of service and plain incompetence to follow instructions.
I've placed 2 orders with Beauty Bay since September. The first was a bit of a mess with the wrong product being sent out and it taking a week or so to get sorted. I decided to give them a second chance and I'm really happy I did as I received excellent service and all the correct products arrived when I expected them. They totally redeemed themselves for the first mix up.
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