Our VPS servers with WebFusion have been reliable with very little downtime since we started using them a few years ago.
On the very few occasions we have needed to contact technical support they've been helpful, professional and usually resolved the problem very quickly. Example today - got through immediately and problem was resolved within a couple of minutes!
Bear in mind if you want full management and to "off-load" the maintenance headaches you'd need to go to a managed solution; WebFusion VPS are not "managed" as such so you do need a degree of technical know-how and be prepared to look after them yourself but technical support are usually very helpful, they are open 24hrs and it's normally quick to get through.
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