I had never used this site before but I found the cheapest flights for my destination there and tried to book them (quite late Saturday night). The first time, the website froze after I submitted my payment details and I received no booking confirmation, so I rang up and was advised that the booking hadn't gone through because the price had expired. However I could still see the price I wanted on the site so I tried the whole thing again a few minutes later and it worked.
Early the next morning (Sunday) I received a call from a very helpful member of the customer team called Kathy who had seen that I'd tried to make a booking which had failed and wanted to check whether to process it or not. I was able to tell her to cancel it as I'd already got another booking and she made sure I wasn't charged twice. She also sent me my e-ticket very quickly and was easy to get in contact with.
As long as the flight goes smoothly when I get to the airport I'll be happy to use this company again.
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