It is unbelievable that this company is still operating however if you scratch beneath the surface it is clear to see how.
I ordered a lamp in March 2011 and was told by the sales advisor that there was a 8-10 day waiting period for the stock to arrive from the suppliers. Having thought this was a little disappointing, I accepted it and thought no more until 2 weeks had passed and I hadn't heard anything back. After contacting the store, the staff then unapologetically informed me that the lamp was now due in the store at the start of May. Feeling slightly anxious about this, upon further investigation the sales advisor told me that "this had never happened before" which i now know is absolute rubbish after reading countless similar experiences and that "the 'supplier' was still waiting on their stock to come in before dispatching out to the litecraft stores". After supressing my better judgement, I hesitantly agreed to wait until May. Now we are in the month of May and nothing has changed and if anything things have become worse. After numerous phone calls which were unanswered I went to the store insisting on speaking to someone face to face. Again i was told that I would have to wait a further 2 weeks for the lamp as it was due in to the suppliers at this point. After phoning again today, I've been told that it will now be another week AT THE EARLIEST until it arrives. I have been told FOUR false dates of when i should expect to have my product which I HAVE PAID FOR. All the while, litecraft are continuing to take sales on the SAME lamp i have ordered despite not having any in stock.
Litecraft will take your money put it in their banks and benefit from all the interest accumulated from innocent customers' money while feeding you lies upon lies. The staff say one thing and another will uncover their lies unintentionally as the best i have heard from litecraft today is that my order hasn't ever been recorded. I am now demanding a refund which i am told will have to be approved by the allusive store manager. I am sickened that my refund must be 'approved', The Sale of Good Act 1979 clearly states that for a legitimate transaction to occur, an exchange will occur...well it's been a one way exchange and I am now seeking advice from trading standards and will not let them get away with my money.
PLEASE HOLD ONTO YOUR MONEY AND SHOP ELSEWHERE.
One more point, many of the positive reviews are posted by the staff of litecraft to counteract the bulk of negative comments.
Mike Graham found this review useful
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