Glyn Larcombe´s profile

Reviews (2)

Victoria Plumb

Delivery Experience Not Good!

Ordered over £1000 of bathroom and was surprised delivery extra (spent £79 at Bathstore and it was free and quicker) waited in all day for delivery scheduled between 7,21am and 10.21am phoned mid afternoon and told could be delivered anytime up until 7pm - why give a delivery slot! 7pm no sign of delivery so phoned next day (Sunday) could'nt contact courier till Monday......... had to be re-scheduled for the Tuesday so had to cancel plumber lined up to start first thing Monday. No explanation and still charged for delivery!!!!!!!!

02 December 2013

Reply from www.victoriaplumb.com

Dear Glyn Larcombe

Please accept our apologies for the failed delivery and that no explanation was given, we are looking into this with the courier company. A Customer Service Representative will be in contact with you shortly in regards to this matter.

Kind Regards
Victoria plumb Customer Service Department

Bathstore

Very impressed

Only ordered a heated towel rail which arrived 2 days later with no delivery charge, very impressed.

Glyn Larcombe´s profile

profile image of Glyn Larcombe
Glyn Larcombe
Reviewer
United Kingdom

About