Susan Torrance´s profile

Reviews (1)

Argento.co.uk

Lovely item but poor communication from purchase to delivery

Lovely quality item but no communication from order to the email about 10 days later telling me it had been dispatched. No expectations set when purchased and online tracking system never changed throughout my waiting period. Would buy again from argento but not online.

14 November 2013

Reply from Argento Contemporary Jewellery

Hi Susan,

your order was for a personalised name necklace, which the description online for the product is clear regarding manufacture, and dispatch times, as follows

As each piece is made to order it will take 10-14 days for delivery.

You received your order confirmation upon placing your order, and a dispatch email once the product had been manufactured and dispatched to you.

Sorry that you did not see this on the description of the product when placing your order, but is is displayed prominently so that our customer's expectation for dispatch and delivery is set at this point.

Your order was dispatched at the earliest timescale set for this product, so we are very happy that the speed of dispatch was well within our published guidelines.

I hope that this negative experience will not stop you ordering from Argento in future, as we do try to ensure that we meet our customer’s expectations at all times, although in some cases when we set the expectations for delivery, our customers do miss these


Argento

Susan Torrance´s profile

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Susan Torrance
Reviewer
United Kingdom

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