Jahedh Mahmud´s profile

Reviews (1)


Bad start

Been with plusnet for 3 days now and already had a couple of issues.
The First issue is with the 'smooth' transition. The transition was not smooth we were left without internet for a day.

After we received the email confirming the switch had been completed the set up was easy, however PlusNets technicolour router is just as bad as the one Sky give, it barely reaches upstairs and I wouldn't recommend the router to anyone, you're better off buying a Netgear as the technicolour is just awful.

After using the internet for a few hours I keep getting a message 'Gateway not found' and it prompts me to log in. I've had to log in about 5 times within the hour!! Appalling it's not to do with the wireless single being lost as I had an Ethernet cable connected. The problem is from plusnets side. Tried calling the technical help however there is a 30 min wait time which is fine. Until you get disconnected twice after waiting 20 mins.

Overall the experience hasn't been good, here's hoping they fix these problems quickly. I'll keep you guys updated on the results.

14 November 2013

Reply from Plusnet

Hi there,

Really sorry to hear about the issues transferring over to us and for the long wait times when trying to get through to our contact centre.

I can see that you've also sent a message to us via Facebook, I'll reply back to that in more detail and will do my best to assist you.

Best regards,

Adam Walker
Plusnet Digital Care.

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Jahedh Mahmud
London, United Kingdom