Our service used to be good.. Nce people who could solve problems but they seem to expanded and now it takes around an hour to speak to someone who can't help you.
At least, if you complain that you can't upload stuff.it creaks along.. You are told to do the usual thing of moving the router etc. we've been trying to solve this slow problem for days. My poor OH has had to unplug and plug and monitor and unplug every time!
The last time they said we'd gave to have BT out as we kept having outages...that was us unplugging the router.
Bt says nothing wrong by the way. And next door..on Sky..is working well.
So what do we do?
No one at plusnet will..or can help, or even has an idea, other than passing the buck to BT.
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