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This is the worst company I've ever dealt with online

This is the worst company I've ever dealt with online. The delivery time stated on their website was 10 days. After 10 days I submitted an on-line query and heard nothing back after a further 3 days so rang them. Because their system doesn't recognise my order id, which was sent to me in a confirmation email, it took me 3 attempts to navigate their labrynthine phone system and actually speak to someone. I was then told the item was out of stock and would be a further 10 days until in stock plus another 2 days for delivery at best. What a joke this company is - I wish I'd ordered elsewhere. In total I've been on the phone for 35 mins to sort this out and complain to them, plus the time for the online query (which was a waste of time).

Steve´s profile

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Male, 1971
Harpenden, United Kingdom