C. Hatfield´s profile

Reviews (1)

Kaleidoscope

Bad experience

I ordered on-line a set which included a dress,cardigan and necklace. When the final payment came up on the screen it did not give me the discount for which I had entered the necessary code (I know I did this as the code came up in red). I made immediate contact by email but was told I had not entered the code. I requested cancellation of the order but was told it was too late and I would have to send it back. The dress turned out to be in very cheap fabric, which smelled unpleasant, and the cut was poor. I had been given a PIN code to arrange a return but this did not work on Kaleidoscope's automated telephone service. A collection was then arranged by email. Nobody came on that day to pick up the package and nobody contacted me. I then had to arrange another date. I can happily say I will never consider using this company again.

C. Hatfield´s profile

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C. Hatfield
Reviewer
Female, 1945
Worcester, United Kingdom

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