Hi i have been using this company for about 7 years and initially found them to be very useful in finding tenants
however after numerous website adjustments and their absolute refusal to give honest move dates i am now completely fed up with their inability to be honest and open.
you will notice that nearly all the adverts from tenants looking for rooms show their desired move in date as TODAY'S date............this is ludicrous and completely untrue and completely useless for landlords to work with............clearly a move in date is essential information so you can target your responses to those who are looking to move around the time your room becomes vacant,
I have asked on many occasions for them to take accurate move dates from advertising tenants even suggesting to them they do not allow the tenant registration process to continue until a tenant has given a genuine and realistic date- but they say they cannot be responsible for this simple and important action. they say many tenants do not tell them their move date...........well EASYROOMMATE - INSIST that they do or DO NOT REGISTER them !- ok ? SIMPLES !
they also keep tenants adverts on the site for months after they have already found rooms (in order for their site to look more busy with searching tenants- which is better for their advertising revenue streams and landlords signing up think it is a really busy site) and so you keep mailing them in case they are still looking- it just wastes our time- infuriating ! having no real idea if the person you are mailing is still looking for a room or not- drives me mad personally !!
they should adjust the site so tenants looking have to positively click a button saying something like ''continued interest in my search'' on a weekly basis so the site is kept upto date and useful- they can surely monitor if people are not using the site and also send out an email to say ''you have not used the site for x days/weeks if you want your profile to stay active please log in and confirm you are still looking or your search account will be suspended''- but oh no something like this is too hard for them :(
They have no intention of changing their site so that they and we landlords know who is still looking and who has found somewhere or given up the search.
I cannot tell you how much time i have wasted on this infuriating site over the years targeting potential tenants who are unavailable to move on the dates my rooms are becoming available or only to hear they found a room months ago.
I have mailed them countless times asking for these 2 fundamentally important factors to be included and amended on their website and all i get are pathetic responses that they will look into it with their website team
Landlords Say: NOT GOOD ENOUGH EASYROOMMATE- CHANGE YOUR SITE OR LOSE US TO YOUR COMPETITION FOREVER !
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