Kevin Williams´ profile

Reviews (3)

Heinnie Haynes

Great service, so efficient

Great communication, so fast to ship order. Arrived within a couple of days and was able to track delivery. Product just as advertised, can't recommend this company highly enough.

Iwantoneofthose

Amazing service, really quick delivery!

Really amazed, a web site that delivers as promised and more. Very prompt delivery, have had several orders for Christmas, the fastest arrived the following morning and had an extra chocolate bar as a surprise bonus! Keep up the amazing customer service.

oakfurnituresolutions.co.uk

Slow delivery and item was scratched

After the three week delivery period had come and gone I had to contact customer services to find out what was happening. They didn't know and assured me that I would be contacted. After a further week had passed I rang again to be told that the person dealing with it wasn't there and I would be contacted the next day. This happened and the item arrived two weeks later and had a scratch on the top. Unfortunately after waiting for it for so long I was reluctant to send it back and repeat the whole experience again. It's frustrating when you pay for something and don't get it.

18 November 2013

Reply from Contempory Oak Furniture

Dear Mr Williams,

Many thanks for taking the time to leave use your constructive feedback.

I'm sorry for the delay you experienced with the items you ordered and I can only apologise on behalf of our supplier.

I can see that 10 days after your order was placed we sent you an order update via email and I'm sorry you had to ring a few weeks later. We did try to contact you after your initial contact but there were obviously some communication problems.

I appreciate the delay was unacceptable and we are working with our supplier to iron out this problem.

I can assure you these are not the service levels we aim to achieve, or indeed usually offer. Once again please accept my apologies,

Kind Regards,
Robin Hunt,
Managing Director.

Kevin Williams´ profile

profile image of Kevin Williams
Kevin Williams
Reviewer
Male, 1969
Exeter, United Kingdom

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