Elizabeth Owen´s profile

Reviews (1)

ao.com

Washing machine delivery

Excellent service, fitters very good, polite and efficient. Paid extra £10 for next day delivery but didnt arrive until 6pm which was a little disappointing as may as well have waited until next day for free.
But otherwise no complaints and would have no hesitation in using them again. Have already passed details to several friends as quite local too. Therefore employment for local people.

12 December 2013

Reply from ao.com

Hi Elizabeth Owen

Thanks for your review and such kind words.

It’s always great to hear that we’re living up to our mission of providing great customer service for our customers. We work very hard to ensure that our customers receive the kind of experience that we ourselves would want to have, whilst also providing excellent value for money and choice.

It’s also great to see that the delivery crew were very good too. Whilst we expect no less, they’re the only representatives of ao.com that you meet face-to-face so I’m really pleased that they acted admirably. I’ve found your order from the details you’ve provided and I’ll be sure to feed this back to Expert logistics.

I’m sorry that you were a bit disappointed with your delivery time. Without selecting a timeslot your delivery can arrive between 7am and 7pm, though I can appreciate that 6pm is towards the end of this window and you may have been hoping that it would be earlier.

We’re proud of our local roots and regularly contribute to local charities as these are often very close to the hearts of our staff. It’s nice to know that you have a similar approach to the businesses that you deal with and I can see that you’re not very far away at all. Thank you very much for recommending us to those that you know; we’ll look forward to seeing you again in the future!

If you have any further comments or queries please don’t hesitate to contact us via the methods listed on our website.

Thank you for taking the time to post your review.

Many Thanks

Stewart Morrison
ao.com

Elizabeth Owen´s profile

profile image of Elizabeth Owen
Elizabeth Owen
Reviewer
United Kingdom

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