G Short´s profile

Reviews (2)

AnyVan

Anyvan Anytime - what more could you want? Cheap rate? You got it with Anyvan!

I used Anyvan for an emergency removal from Spain to UK. They were BRILLIANT! In fact, I had a half-paid for removal the following week otherwise I would have used them again... And saved myself the ongoing headache I have with a so-called professional removal company. It would have been better to have lost the half payment and gone with Anyvan anyway.
Anytime I need a van, Anyvan gets the job.

ao.com

great service quick reliable but a bit pushy on the extended guarantee selling

we ordered a cooker hood, no problem. We were kept up-to-date with its delivery progress, great. We were also contacted by the company to sell us on extra cover which we didn't want. The very polite and cheerful sales was very hard to convince we knew what we wanted - the only downside - you tried to sell it too hard. However, we would DEFINITELY recommend you to others as we think you are worth 8.5 out of 10 for product choice AND AVAILABILITY; quick delivery, constant contact with your clients, GREAT.

17 November 2013

Reply from ao.com

Hi G Short

Thanks for your review and your order number.

I'm glad you were happy with our service, we like to keep you updated as much as we can. It makes life so much easier for you.

I'm really sorry that you feel that way about the phone call you received, this is disappointing. The Worry Free Plan is such a good service and we really don't feel we need to try hard to sell it. I apologise it came across this way.

I've got your order so I'll make sure that the call is listened to and dealt with accordingly. I'm so pleased that you'd recommend us and I hope to hear from you in the near future!

Please can you send any more thoughts for improvement to reviews@ao.com and I'll make sure we send this to our Quality Team to work on.

We're open between 8am and 10pm daily to help you and can be called on 0844 3249222, or through an email to customerservices@ao.com. We look forward to hearing from you again soon.

Many Thanks

Camille Grimes
Customer Advisor
ao.com

G Short´s profile

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G Short
Reviewer
United Kingdom

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